Why We Document Every Job

Every vehicle we recover is photographed before loading and again after delivery. This creates a clear, timestamped record of its condition at both ends of the journey — not just a promise, but evidence you can rely on if a question ever comes up.

How We Prevent Damage in the First Place

Our guarantee starts before your vehicle is even loaded. Every driver is trained in soft-secured loading methods matched to the vehicle type — whether that’s a standard sedan, a low-clearance sports car, or a motorcycle. Straps are placed on structural points, not delicate trim or rims, and equipment is chosen based on ground clearance, suspension type, and vehicle value, not a one-size-fits-all approach.

Full Accountability at Every Step

If damage occurs during our handling — from the moment we arrive on site to the moment we hand your vehicle over — we take full responsibility. This isn’t limited to major incidents; even a minor scuff caused by our team is something we address directly with you, not something we dismiss.

What's Covered

Damage that occurs as a direct result of our loading, transport, or unloading process — this includes rim contact, panel scratches, or undercarriage damage caused by our equipment or handling.

What's Not Covered

Pre-existing damage present before we arrived, mechanical faults unrelated to our handling, and damage caused by circumstances outside our control (such as road debris during transport on a public highway) are not covered under this guarantee. We document vehicle condition before loading specifically so this distinction is always clear and fair to both sides.

How to Report an Issue

Message us on WhatsApp within 24 hours of delivery
Send clear photos of the concern, along with your job details (date, location, driver if known)
We review your case personally — not through an automated process
If the damage occurred during our handling, we resolve it directly with you

Frequently Asked Questions

Does the guarantee cover every type of vehicle?

Yes. The same documentation and accountability process applies whether we're recovering a daily sedan, a luxury vehicle, or a motorcycle.

What if I notice damage a few days after delivery?

We ask that issues be reported within 24 hours of delivery, since this is when our before-and-after photos and the vehicle's condition are easiest to verify accurately.

Is this guarantee the same as insurance?

This is a direct accountability commitment from Satha Hydraulic, not a third-party insurance policy. If damage happens due to our handling, we resolve it with you directly.

Do I need to do anything before pickup to be covered?

No, our team photographs the vehicle before loading as standard practice. You don't need to request this separately.

Questions about our Guarantee?

Call or WhatsApp 055 602 9420.

Our Guarantee — Documented, Accountable Vehicle Recovery

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